Privacy Policy

Last updated: 5/7/2026

Spence K9 (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, services, and online store.

This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.

1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment processors)
  • Information related to your dog and training needs when submitted through forms
  • Website usage data (pages visited, time on site, device information)

We only collect information that is necessary to provide services, process orders, and improve user experience.

2. How We Use Your Information

We use collected information to:

  • Provide dog training services and customer support
  • Process and fulfill product orders
  • Schedule appointments and training sessions
  • Communicate with you about services, updates, or inquiries
  • Improve our website, services, and customer experience
  • Send occasional marketing or promotional messages (you may opt out at any time)

3. Payment Information

All payment transactions are processed through secure third-party payment processors such as Stripe or PayPal.

We do not store or have access to full credit card numbers or banking details on our servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information only when necessary with trusted third-party service providers who assist in operating our website, processing payments, or delivering services (such as scheduling tools or email platforms).

These providers are required to keep your information secure and confidential.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Improve website functionality
  • Analyze website traffic and performance
  • Enhance user experience
  • Remember user preferences

You may disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may request to:

  • Access the personal information we have about you
  • Update or correct your information
  • Request deletion of your data (where legally applicable)
  • Opt out of marketing communications at any time

To make a request, contact us using the information below.

8. Third-Party Services

Our website may use third-party services (such as payment processors, analytics tools, or email marketing platforms). These services have their own privacy policies and we are not responsible for their practices.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of those changes.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:

Spence K9
SpenceK9Academy@gmail.com

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